Privacy Policy

What we collect

When you place an order we collect your name, email address, phone number (our fulfilment partner requires it for delivery), shipping address and the items you bought. We do not see or store your card number: payment details are tokenised in your browser by Authorize.net and charged through their service.

When you browse, our hosting provider (Vercel) records standard server logs (IP address, browser, pages requested). If advertising measurement is switched on, Meta, TikTok and Google Analytics scripts may set cookies and receive page views and purchase events (order value, order id, hashed email) so we can measure ads; you can block these with your browser or an ad blocker and the store still works.

We also remember, in your own browser, the campaign link you arrived from (UTM parameters) for up to 30 days.

How we use it

To fulfil your order, send order and shipping updates, answer support requests, prevent fraud, and understand which products and ads work. We do not sell personal information.

Who we share it with

Authorize.net (payment), Vercel and Neon (hosting and database), our fulfilment partner Supliful and the Shopify order system it reads from (receive your name, address, email and phone to make and ship your order), and email providers used to send order updates. Each only receives what it needs to do its job.

Retention and your rights

Order records are kept for as long as tax and accounting rules require. Email operations@dsio.io to see, correct or delete the personal information we hold about you; we act within 30 days unless the law requires us to keep it. California residents have the rights described in the CCPA; we do not sell or share personal information for cross-context advertising beyond the measurement described above.

Children

The store is for adults 18 and over. We do not knowingly collect information from anyone under 18.

Contact

DSIO Industries LLC · operations@dsio.io